Privacy Policy

Introduction

tl555 ("we", "our", or "us") operates the tl555.bio platform, offering online casino games, cricket betting, slots, and sports wagering services to players in Bangladesh and beyond. We understand that your privacy is important, and we take our responsibility to safeguard your personal data very seriously.

This Privacy Policy explains what personal information we collect, why we collect it, how we store it, who we may share it with, and what rights you hold over your own data. This policy applies to all users who register, deposit, play, or otherwise interact with the tl555 platform via web browser or mobile device.

Information We Collect

We collect information from you in two primary ways: information you provide directly to us, and information collected automatically when you use our platform.

Information You Provide Directly

• Full name, date of birth, and national ID or passport number (required for KYC verification)
• Email address and mobile phone number used during registration
• Home address, city, and division (e.g. Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)
• Payment information including bKash, Nagad, Rocket, or Upay mobile wallet numbers
• Identity documents submitted for account verification purposes

Information Collected Automatically

• IP address, device type, operating system, and browser type
• Session duration, pages visited, and features accessed on tl555
• Deposit and withdrawal transaction records with timestamps
• Betting history, game session logs, and bonus usage records

How We Use Your Information

tl555 uses your personal information only for legitimate purposes that are necessary for the safe, fair, and efficient operation of our platform. We do not sell your personal data to any third party for marketing purposes.

• To verify your identity as part of our KYC process and confirm you are aged 21 or above
• To process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment channels
• To provide customer support, resolve disputes, and respond to your queries
• To detect and prevent fraud, money laundering, and unauthorised account access
• To personalise your gaming experience, recommend games, and deliver relevant bonus offers
• To comply with legal obligations, including anti-money laundering regulations and responsible gaming requirements

Data Sharing and Disclosure

tl555 does not sell, rent, or trade your personal information. We may share limited data with trusted third parties strictly on a need-to-know basis and only as described below.

Payment Processors

When you make a deposit or request a withdrawal, we share the minimum necessary transaction data with our payment partners (such as bKash, Nagad, Rocket, and Upay) to complete the transfer. These partners operate under their own privacy policies and are obligated to handle your data securely.

Technology and Security Providers

We engage reputable third-party service providers for server hosting, fraud detection, identity verification, and platform security. These providers are contractually bound to use your data only for the services they perform for tl555 and must maintain strict confidentiality.

Legal and Regulatory Authorities

tl555 may disclose your personal data when required to do so by applicable law, court order, or a competent regulatory authority. We will notify you of any such disclosure where legally permissible.

Cookies and Tracking Technologies

tl555 uses cookies and similar tracking technologies to ensure our platform functions correctly and to improve your user experience. Cookies are small data files stored on your device. We use three categories of cookies:

• Essential cookies: required for login sessions, security, and core platform functionality — these cannot be disabled
• Analytical cookies: help us understand how players navigate tl555, which games are most popular, and where we can improve the experience
• Preference cookies: remember your language settings, display preferences, and personalised content choices

You may manage cookie preferences through your device or browser settings. Please note that disabling essential cookies may affect the functionality of the tl555 platform, including your ability to log in and access games.

Data Retention

We retain your personal data for as long as your account remains active or as required to provide you with our services. If you close your account, we will retain your data for a minimum period required to comply with our legal obligations, resolve disputes, enforce agreements, and maintain accurate financial records — typically a period of five (5) years following account closure.

Transaction records, game logs, and KYC documents may be retained longer if required by applicable law. Once the retention period expires, data is securely deleted or anonymised in accordance with our internal data governance procedures.

Your Rights Over Your Data

tl555 respects your rights as a data subject. You may exercise any of the following rights at any time by contacting our support team:

• Right of access: request a copy of the personal data we hold about you
• Right of rectification: request correction of inaccurate or outdated personal data
• Right of erasure: request deletion of your data where we have no lawful basis to retain it
• Right to restriction: request that we limit how we process your data in certain circumstances
• Right to object: object to processing of your data for direct marketing or profiling purposes

Please note that exercising some of these rights may limit or suspend your access to certain tl555 services. We will acknowledge your request within 5 business days and respond in full within 30 days.

Payment Data and Financial Security

tl555 uses SSL (Secure Sockets Layer) encryption technology to protect all financial transactions on our platform. Your bKash, Nagad, Rocket, or Upay wallet numbers and associated transaction data are encrypted in transit and at rest. We do not store full payment credentials beyond what is needed to process your transactions.

Our platform employs round-the-clock automated fraud monitoring systems. If we detect any unusual activity on your account — such as logins from unrecognised devices or abnormal transaction patterns — we may temporarily restrict your account and contact you via your registered email or mobile number to confirm your identity.

Children's Privacy

tl555 is strictly for adults aged 21 and above. We do not knowingly collect personal information from persons under the age of 21. If you are a parent or guardian and believe that a minor has created an account or shared personal data with us, please contact our support team immediately at [email protected]. We will take prompt action to verify the situation and delete any relevant data without undue delay.

Changes to This Privacy Policy

tl555 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other operational factors. When we make significant changes, we will post the updated policy on this page with a revised "Last Updated" date and, where appropriate, notify registered users via email or in-app notification.

Your continued use of the tl555 platform after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way tl555 handles your personal data, you can reach our data support team through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: available 24/7 directly within the tl555 app
• Telegram: @tl555support